Guess who just got featured on today's post?
I'm going to lodge a complaint against them. *clenches teeth*
Yes, I do agree that Singtel values its customers and I do personally like their customer service support.
BUT their quality of products SUCK!
So we were persuaded into signing up for their *exclusive* 2-year Fibre optic + MIO + Etc package , which their staff claimed that its so much better than our existing plan as we were not getting the most out of the price we paid.
Well, blah blah blah... And my dad was convinced to sign up since we have been a Singtel customer for years.
I mean, our current plan has internet of slower speed, and the channels we have on the MIO modem are quite limited. Singtel then proudly proclaimed that they could give my dad all of his desired channels at only a small fraction of the price he has been constantly paying.
And so the technician came to install everything for us.
We realized that the speed of loading up the new modem IS SO FREAKING SLOW.
On top of that, we were not informed of any internet connection changes.
Sungtel cancelled my old internet login details and gave us a new one, which I did NOT even know that it was mine until I attempted to connect it using my mobile phone.
The username and password have apparently changed, and we weren't given any of the details.
What THE heck is this?!
And now I can't connect to any external devices because I do not know my own connection login details.
This is it.
I am going to complain this coming Monday.